Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Conco Engineering on theConco Engineering website. Following situations may arise:

• Item was defective
• Item was damaged during the Shipping
• Products was / were missing
• Wrong item was sent by the Conco Engineering.

Return could also result in refund of money in most of the cases. Points to be noted:

1. Conco Engineering can always accept the return irrespective of the policy. Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting Us, Conco Engineering while closing the return ticket can select one of the following:

2. Replace after shipment collection - Conco Engineering has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

3. Refund after shipment collection - Conco Engineering has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

4. Refund without shipment collection - Conco Engineering has agreed to refund the buyer without expecting the original shipment back)

5. Replace without shipment collection - Conco Engineering has agreed to replace the order without expecting the original shipment back)

6. On certain select days as specified by Conco Engineering (such as 'The Big Billion Day') separate policies may be applicable.

In the event the Conco Engineering accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account. In case the Conco Engineering doesn't close the ticket in 3 days from the date of intimation to the Conco Engineering about the refund request, the refund request shall be settled in favor of the Buyer. Further for returns being made by Buyer to the Conco Engineering of the product, the following parameters needs to be ensured by the Buyer:

Shipping cost for returning the product shall be borne and incurred by the Conco Engineering.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

• 1. Conco Engineering can always accept the return irrespective of the policy.
• 2. If Conco Engineering disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contactingUs on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

• Shipping was damaged
• Item was defective
• Item Dead on Arrival
• Item(s) were missing
• Wrong item sent

2. An intimation shall be provided to Conco Engineering seeking either "approval" or "rejection" of the replacement request.

3. In case the Conco Engineering accepts the replacement request, Buyer shall be required to return the product to the Conco Engineering and only after return of the product, Conco Engineering shall be obliged to provide the replacement product to the Buyer.

4. Incase Conco Engineering rejects the replacement request, Buyer can choose to raise a dispute by writing to web.enquiry@concoengineering.com

In case the Conco Engineering doesn't have the product at all, Conco Engineering can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Conco Engineering doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Conco Engineering shall be liable to refund amount paid to the Conco Engineering.

All shipping and other replacement charges shall be borne and incurred by the Conco Engineering.